Help-Desk Representative

Description of the position:

Managing support calls from all company clients.
Providing quick and professional support to all customers.
Working in coordination with salespeople and the Presales team.

Requirements of the position:

Knowledge of the Microsoft Azure public clouds (IaaS, SaaS, PaaS).
Familiarity with Office 365 and Exchange.
Understanding and management of ticketing systems (such as Zendesk).
Teamwork skills, ability to work under pressure.
Knowledge of cybersecurity – an advantage.